admin/services/supportTickets.ts

import axiosInstance from '@/config/axios'
import { texts } from '@/texts'
import { unwrapApiDataUnknown } from '@/helpers/listResponse'

export interface SupportTicketMessage {
  id: string
  senderId: string
  body: string
  isAdmin: boolean
  createdAt: string
}

export interface SupportTicket {
  id: string
  userId: string
  subject: string
  category: string
  priority: string
  status: string
  lastMessageAt: string
  closedAt: string | null
  closedBy?: 'user' | 'admin' | null
  createdAt: string
  user: { mobile: string; displayName: string | null }
  messages: SupportTicketMessage[]
}

export const SUPPORT_CATEGORY_LABELS: Record<string, string> = { ...texts.support.categories }
export const SUPPORT_PRIORITY_LABELS: Record<string, string> = { ...texts.support.priorities }
export const SUPPORT_STATUS_LABELS: Record<string, string> = { ...texts.support.status }
export const SUPPORT_ADMIN_STATUS_LABELS: Record<string, string> = { ...texts.support.adminStatus }

const unwrapTicket = (raw: unknown): SupportTicket => unwrapApiDataUnknown(raw) as SupportTicket

export async function getAdminSupportTicket(id: string): Promise<SupportTicket> {
  const response = await axiosInstance.get(`admin/support-tickets/${id}`)

  return unwrapTicket(response.data)
}

export async function adminReplyToSupportTicket(id: string, message: string): Promise<SupportTicket> {
  const response = await axiosInstance.post(`admin/support-tickets/${id}/replies`, { message })

  return unwrapTicket(response.data)
}

export async function updateSupportTicketStatus(id: string, status: string): Promise<SupportTicket> {
  const response = await axiosInstance.patch(`admin/support-tickets/${id}/status`, { status })

  return unwrapTicket(response.data)
}